We’ve talked before about the value of video ethnography—specifically, how Kaiser Permanente uses it to uncover opportunities for improvement.
The June issue of Health Affairs includes a paper by the Kaiser Permanente Care Management Institute that documents how the use of video ethnography helped to rapidly reduce readmission rates for elderly patients with heart failure. The Kaiser Permanente South Bay Medical Center in Southern California saw a drop in readmission rates for that patient population from 13.6 percent to 9 percent in six months following the start of a quality improvement effort that included video ethnography.
You can read more about the Health Affairs paper here. And if you didn’t catch it when we first ran it earlier this year, be sure to check out our Q&A with Estee Neuwirth, PhD, director of field studies for Kaiser Permanente’s Care Management Institute.
