Healthcare IT News interviewed Kaiser Permanente CIO Dick Daniels and he shared his perspective on Kaiser Permanente’s holistic model and the value of the consumer in the care equation.
“Consumer expectations and needs are a primary consideration for everything we do,” Daniels said. “We believe that individuals need to have access to information and services in ways that are welcoming and convenient to them in order to manage their health effectively. We consider all aspects, including how patients experience the selection of the health plan that best meets their needs, the care they receive when they come to one of our facilities, and the access they have to care from wherever they may be.”
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