Consumer Driven Models can Transform Care

By | Health IT, Mobility / Mobile Health, Uncategorized | One Comment

Healthcare IT News interviewed Kaiser Permanente CIO Dick Daniels and he shared his perspective on Kaiser Permanente’s holistic model and the value of the consumer in the care equation.

“Consumer expectations and needs are a primary consideration for everything we do,” Daniels said. “We believe that individuals need to have access to information and services in ways that are welcoming and convenient to them in order to manage their health effectively. We consider all aspects, including how patients experience the selection of the health plan that best meets their needs, the care they receive when they come to one of our facilities, and the access they have to care from wherever they may be.”

Daniels will present “Transforming Care Through a Consumer-Driven Model” at HIMSS 17, running from February 19-23, 2017.

To read the full story, click here.

Domestic Violence: It’s a Health Issue

By | Audio, Experts, Healthy Living, Mobility / Mobile Health, Podcast | No Comments

October is Domestic Violence Awareness Month — a good time to pause and consider just how many people are affected by domestic violence and sexual assault. The numbers are astounding. According to the National Coalition Against Domestic Violence, an estimated 1.3 million women are victims of physical assault by a domestic partner each year. And one in every four women will experience domestic violence in her lifetime.

Adults aren’t the only ones affected. Every year, nearly 1.5 million high school students experience physical abuse from a dating partner. One in three adolescents is a victim of physical, sexual or emotional abuse.

This episode of Total Health Radio talks about what teen dating violence looks like and some of the warning signs parents and friends should be watchful for. Guest Nancy Schwartzman, the inventor of the Circle of 6 mobile app, shares ways that young women can both prevent and cope with sexual assault.

Care Delivery Beyond the Walls of the Doctor’s Office — Celebrated at This Year’s IHI Summit

By | Care Delivery, Health, Health Innovation, Healthy Communities, Mobility / Mobile Health | One Comment

MAS Mobile Health VehicleWhat if, instead of going to a doctor’s appointment, the clinic actually came to you?

That’s right.  Not just the doctor. The clinic.

This isn’t your grandfather’s version of a house call.  What we’re talking about here is a whole new animal.  Mobile health clinics that offer individuals and communities accessible, quality care.

For the past three days, the Institute for Healthcare Improvement held its 15th Annual International Summit on Improving Patient Care in the Office Practice and the Community here in Washington, DC.  And in the days leading up to the Summit, IHI recognized the growing relevance of mobile health clinics to the transformation of health care with events in Boston, New York City, and Washington, DC – with discussions on the local impact some 2,000 mobile clinics in the US are having in the context of health reform.

Kaiser Permanente has its own mobile health vehicle on site for Summit attendees to visit. Designed to mirror a small medical center on wheels, the state-of-the-art vehicle has two exam rooms, areas for patient intake and health education, and computers wired with Kaiser Permanente HealthConnect® (the organization’s system-wide electronic health record). This mobile health vehicle can provide access to health care, as well as preventive services and screenings, to thousands of Kaiser Permanente members – as well as the uninsured – within the Mid-Atlantic region.

Read more about IHI’s summit on its official website.  And for more on Kaiser Permanente’s Mid-Atlantic mobile health vehicle, visit this page.

The Buzz from SXSW Interactive, Health Track Edition!

By | Health, Health Innovation, Health IT, Infographics, Mobility / Mobile Health | No Comments

SXSWSunInfographicWe’ve captured the buzz and analysis of yesterday’s health track sessions at South by Southwest in this info graphic, one of five we’ve published from SXSW Interactive so far. We’ve shared each digital newsroom info graphic through social media channels such as Twitter and Facebook. You also can see each infographic here:

On the Ground from SXSW Interactive

By | Health, Health Innovation, Health IT, Health Sector, Mobility / Mobile Health | No Comments

sxsw_541wideTens of thousands of people have converged at SXSW Interactive for five days of compelling presentations and panels, networking events, and opportunities to share startup ideas and technologies.  Kaiser Permanente is on the ground and will be publishing a digital newsroom highlighting social content and the Twitter conversation from SXSW.  See a larger version of the above image here.

Presenting at SXSW from Kaiser Permanente is vice president Madhu Nutakki and dermatologist Jeffrey Benabio, MD, who will be leading a talk about how technology and meaningful data are enabling health care and wellness.  The pair will be highlighting digital trends such as wearable devices, mobile health and biometrics — as well as what’s on the health horizon.

Can’t be in Austin but interested in following along?  The hash tag for the event is #sxswhealth, or you can follow updates on Twitter from @kpshare and @kpdigitalhealth.  Our Facebook page will also post highlights from Austin.


Delivering Care Anywhere: Imagining it at HIMSS14

By | Care Delivery, Health Innovation, Health IT, Mobility / Mobile Health | No Comments

Much of the conversation taking place in Kaiser Permanente’s booth at HIMSS is about the concept of imagining care anywhere. At the conference today, Wendy Lee, senior vice president of digital health technologies and strategic services with Kaiser Permanente, and Danielle Cass, innovation evangelist of innovation and advanced technology, also with Kaiser Permanente, led a session called, “How Technology Can Enable Care Anywhere, Anytime.” Their talk generated serious interest — and energy! — among audience members as well as later with visitors to the booth.

This video, shared with us by Cass, demonstrates what the Imagining Care Anywhere concept is like when experienced in person at Kaiser Permanente’s Garfield Innovation Center in San Leandro, Calif.

If you are as interested in this concept as the countless visitors to our booth at HIMSS today, we encourage you to check out the Imagining Care Anywhere microsite at

It’s late February, so we must be at HIMSS!

By | Health IT, Health Sector, Mobility / Mobile Health | No Comments

imageThis week is the annual meeting of the Health Information Management Systems Society, and I’ll be covering it on behalf of the Center for Total Health blog. If you are in the neighborhood, drop by Kaiser Permanente at the Orange County Convention Center in Hall B, booth #3011. We are sharing mobile health innovations and apps, and we’re talking about the consumer side of health IT. We’re also once again having our Every Body Walk! walking drawing, so be sure to pick up your pedometer and begin counting the thousands of steps you’ll be making anyway. Hit 30,000 by Wednesday at 3 p.m., and they could be your ticket to an iPad Air or an iPad Mini.

Stay tuned for more dispatches — or follow everything happening in Orlando via Twitter hash tag #HIMSS14.

Connected Care is Better Care

By | Care Delivery, Experts, Health IT, Healthy Living, Mobility / Mobile Health, News | One Comment
Dr. Robert Pearl, CEO of The Permanente Medical Group (Photo courtesy Health Affairs)

Dr. Robert Pearl, CEO of The Permanente Medical Group, speaks at Health Affairs briefing on Feb. 4. (Photo courtesy Health Affairs)

“Connected care” is gaining more momentum in the health care industry.  Health care providers are adopting electronic health records with federal support and standard setting. Consumer electronics makers and applications developers are offering more tools and devices for consumers to track and manage their health.  Patients have more options for accessing care and information, and communicating with care teams.

On February 4 in Washington, DC, Dr. Robert Pearl, CEO of The Permanente Medical Group, shared Kaiser Permanente’s experience as a leader bringing electronic tools to its 3.4 million Northern California members in a discussion sponsored by the journal Health Affairs.   Here is Dr. Pearl’s article in the recent issue and a video recording of the event and slides.

Dr. Pearl shared his optimism that health care is poised to be transformed by electronic technology in ways similar to the retail, travel, and finance sectors. He also noted some barriers in the way, including a predominantly “fee-for-service” payment model that fails to incentivize non face-to-face care or investments in information systems geared to prevention and care coordination. “We can’t just lay technology on the current system,” Dr. Pearl noted. He cited new payment models such as ACOs, the growing popularity of Medicare Advantage and its “5 Stars” quality incentives, and hospital readmission penalties as all providing momentum for changing behavior of physicians and other parts of the health care system. Read More

The Buzz at Davos: A Digital Health Revolution

By | Experts, Health, Health Innovation, Health IT, Health Sector, Mobility / Mobile Health | No Comments

Today, the World Economic Forum blog published a post by Jamie Ferguson, vice president of health IT for Kaiser Permanente:  A Digital Health Revolution in the Making.

“Mobile apps and wearable devices empower individuals to manage their health and wellness,” Ferguson says in his blog post.  “Big data analytics harness individual information for public health, safety and research, while remote monitoring devices, telemedicine, electronic health records and interoperability enable the right care, anywhere. All of this technology and data ultimately result in low-cost wellness and high-value healthcare.”

These things can all have great impact, but Ferguson points out that we can and should do more to really leverage the digital health revolution currently underway.  To that end, the WEF will be tapping the expertise of more than 1,000 health care decision makers and policy leaders to create a Digital Health Knowledge Exchange toolkit – a knowledge commons to share best practices.

The WEF’s Global Agenda Council on Digital Health is calling for much more – all of it focused on taking full advantage of all of the developments in digital health and its impact on world societies and economies as well as the health and wellness of individuals.

Read all of Ferguson’s blog post here.

Imagination and Innovation: A Q&A with Kaiser Permanente’s Philip Fasano

By | Experts, Health Innovation, Health Sector, Mobility / Mobile Health | No Comments
Kaiser Permanente's Philip Fasano speaks at the 2013 Accelerating Innovation event hosted by NASA.

Kaiser Permanente’s Philip Fasano at the Accelerating Innovation event hosted by NASA.

During yesterday’s event with NASA at the Center for Total Health, Kaiser Permanente Executive Vice President and Chief Information Officer Philip Fasano was part of a panel discussing the acceleration of innovation across organizational business models.  Afterward, we were able to sit down and chat briefly about how Kaiser Permanente is leveraging innovation and imagination to help transform health care – for providers as well as consumers and patients.

The NASA event began with the latest of several videos Kaiser Permanente has produced about imagining the future of care in the United States – really inspiring videos, I might add.  This most recent video is called, “Imagining Care Anywhere.” Why is that concept something you (and Kaiser Permanente) are so passionate about?

To answer that question, you don’t have to look much further than the smart phone in your pocket, your increasingly frequent online shopping experiences, social media, and the emerging technologies that afford all of us convenience and access to information in our daily lives. But for Kaiser Permanente, the concept of “anywhere” carries higher stakes. If we can enable care anywhere, we can improve care, help people stay healthier, and save costs in the health care system as a result. Kaiser Permanente is an integrated care system, not a fee-for-service system. This means that our doctors are not paid to do more tests, prescribe more treatments, or bring you into the office for a visit, unless your care requires it.

Being able to engage in these conversations to imagine together the possibilities in health care and how to progress population health is good for us, for NASA, and for earth-bound patients.

Everyone benefits when people are healthy, when we drive positive health outcomes. Many of the capabilities in the video and that we are exploring, creating and offering to our members, help our members engage in their own health, access their information and care teams seamlessly, and stay healthier. They help care teams provide high-quality care that is more convenient and effective for the patient, and less costly for the care system and the patient. Better care and lower costs is a worthwhile passion, and it’s more critical today than ever. We have a passion for transforming health care, and providing technology-enabled, high-quality care anywhere is an essential path to that transformation.

The concept of imagining care anywhere is taken to truly great heights when NASA enters the conversation. What do you hope these types of meetings — in this case, with NASA — can mean in terms of transforming or advancing care delivery in the future here on earth?

At Kaiser Permanente we are imagining the future of health care. Imagination is so vital to the creation of a vision that can drive the transformation of health care. NASA is all about imagining possibilities in space. It’s pure discovery when they embark on space station research and apply insights and data to the advancement of treatment and of medical science, particularly to mobile patients. And who is more mobile than an astronaut? It gives new meaning to our theme of Imagining Care Anywhere. Kaiser Permanente isn’t planning any space station clinics—at least not right now—but you can see how our respective paths of discovery could intersect for the benefit of patients everywhere. Being able to engage in these conversations to imagine together the possibilities in health care and how to progress population health is good for us, for NASA, and for earth-bound patients.

This is the second year KP has partnered with NASA on an event. What does collaborating and exchanging ideas with an organization outside of health care mean for our members? I’d love to hear your take on the value in stepping outside what is familiar and the innovation that can result. 

There is no one organization, group, or certainly individual, that can transform health care alone. The challenge and the opportunity before us in health care require us to imagine beyond what we know and experience within our own walls, or even our own industry, today. When we interact with other smart people and organizations with big imaginations, we can make seemingly unrelated connections that solve problems. That’s what innovation is about – thinking differently. We must glean lessons and perspectives in efficient operations, consumer engagement, program management, disruptive innovation, service, and more from companies outside of health care. Whether it’s adopting a best practice or a simple invention for a health care application, or creating completely new solutions to improve health and lower costs, our members and consumers in general have so much to gain from the perspectives and solutions that can come out of cross-sector collaboration.  Great thinking has no boundaries!